Returns and refunds

I want you to love your coffee. If something isn’t right, tell me and I’ll sort it.

If there’s a problem with your order

If your coffee arrives damaged, is the wrong coffee or grind, or doesn’t arrive at all, contact me within 14 days of delivery with your order number and, where it helps, a photo. I’ll send a replacement or refund you in full, including delivery.

If you’ve changed your mind

• Unopened bags of whole bean coffee can be returned within 14 days of delivery for a refund of the price you paid for them.
• Coffee that has been ground for you is prepared to your order, so it can’t be returned unless it’s faulty.
• Opened bags can’t be returned unless they’re faulty.
• You pay the cost of posting a change-of-mind return back.

How refunds are paid

Refunds go back to the card or method you paid with, within 14 days of my agreeing the refund or receiving the return.

Your legal rights

Nothing here reduces the rights you have under consumer law where you live.

Trade accounts

Returns for trade customers are covered by the terms agreed with each account.